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Policies

  • 30 DAY NO HASSLE RETURNS

    One less thing to worry about. Your return costs refunded worldwide.

    Good news! PayPal is offering subsidized return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit:  https://www.paypal.com.au/returns/

    All payments made on the Brand House Direct website are processed by PayPal. You do not need to pay with a PayPal account to be eligible for the PayPal return postage promotion. Please refer to the following for further information: https://www.paypal.com.au/returns/

    Brand House Direct offer a ‘no hassles’ return policy.Buying shoes, clothing and accessories online can offer savings and convenience, however we understand that it doesn’t give you the opportunity to try things on and ensure that the products fit or suit your requirements. Brand House Direct offer you the opportunity to return the items you purchased in original and unused condition within 30 days of purchase.

    How do I return item(s)?

    If you require to return your item, please contact us via the contact form on the website: click here and we will email you back return instructions.

    In the event that you receive an item and you decide you no longer want it or you have purchased the wrong size you may post the item back to us at your own cost. Once returned you have the following options:

    Customers in Australia:

    1. Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at our cost. If the value of your exchange is more you will be required to pay the difference, if less you will be issued with store credit.
    2. Refund: If you elect this option you will be refunded the item cost (which does not include the shipping paid)  E.g. Item costs $139.95 + $11.95 shipping, you will be refunded $139.95. Please note if you have used a coupon code for your purchase and are returning an item to us for a refund, we will be refunding you the item cost less coupon discounted amount less postage.

    Customers outside of Australia:

    1. Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at our cost. If the value of your exchange is more you will be required to pay the difference, if less you will be issued with store credit.
    2. Refund: If you elect this option you will be refunded the item cost (which does not include the shipping paid) E.g. Item costs $139.95 shipping costs $30, total initially paid = $169.95. You will be refunded $ 139.95. Please note if you have used a coupon code for your purchase and are returning an item to us for a refund, we will be refunding you the item cost less coupon discounted amount less postage.

    Any item returned back to us must be sent back in THE SAME condition as received, items must sent be sent back unworn included all original box, packaging, tags etc. Failure to do so may result in a return/refund not being granted. Items must be returned to us no later than 30 days after the original purchase date. Items must be sent back via a traceable postage product, we do not take responsibility for items lost in transit. If you elect to exchange your product the exchange will be sent in a timely manner. Shipping times will vary depending on the item you choose.

    If after you have received your 1st exchange item, and wish to return this item to us, we can offer you an exchange or store credit of item cost for your purchase. We can offer a customer up to 1 exchange per transaction where we will offer complimentary return shipping to you. If you require more than 1 exchange per transaction, we will require you to pay the shipping costs.

  • FAST SHIPPING WORLDWIDE

    Brand House Direct offer fast and traceable shipping worldwide for all orders!

    All our items are shipped within Australia via Australia Post, this includes online tracking for your piece of mind. Once your item has been sent you will receive an email with your tracking number.


    Shipping time within Australia ranges from 1 - 8 business days depending on product type. If you haven't received your item after 8 business days please track it online at http://auspost.com.au/track/ with your tracking number. If you have any problems or need further assistance please contact us via the contact us page on the website: www.brandhousedirect.com.au/pages/contact-us.

    During the check out process, we also offer our customers the ability to pay a little extra and upgrade to a priority express post option on selected items. That way, if you need your item(s) urgently, your order will be sent the same or next business day via express post.

    International Customers will have their items shipped via DHL Global Mail taking approximately 7 - 25 business days to arrive but can take longer depending on your location.

    Please note we are not responsible for any duties and/or taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

     

  • 100% AUSTRALIAN OWNED

    Brand House Direct is 100% Australian owned. Located in Melbourne, we specialize in shoes (including sneakers, sports, dress and casual footwear), clothing, bags and accessories.

     We sell some of the biggest brands you know and love such as Adidas, ASICS, Bon Bons, Brooks, Caterpillar, Clarks, Diesel, Donna Velenta, Dunlop, Everlast, Harrison, Hush Puppies, Julius Marlow, Lacoste, Merrell, Naturalizer, New Balance, Nike, Orizonte, Puma, Reebok, ROC, Saucony, Skechers, Slazenger & VANS.

    Shop online at Brand House Direct, one of Australia’s leading online shopping stores for all the best womens, mens & kids branded merchandise.

    All of our products are 100% authentic. No longer do you have to be concerned about the following matters when shopping online with an overseas seller:

    • Concerns about the authenticity of the product from overseas
    • How long will it take to get to you in Australia?
    • How much will you have to pay for overseas shipping?
    • Do I have to pay any import taxes or duties?
    • Is there any after sales service with the overseas company?
    • What if the product doesn’t fit or suit my needs? What if I receive a faulty product? How much will it cost to send the item back overseas?
    • What if I need my item urgently? Can I pick different shipping options?

    Shopping with Brand House Direct solves all these problems. Brand House Direct offer:

    • The security and reassurance of shopping with an Australian owned and Australian based company.
    • 100% Authentic Branded Products.
    • Fast and traceable shipping worldwide.
    • A secure and safe place to shop.
    • 30 day “no hassles” return policy.
    • Superior customer service throughout your entire Brand House Direct shopping experience.
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