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Returns Policy

One less thing to worry about. Your return costs refunded worldwide.

Good news! PayPal is offering subsidized return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit:  https://www.paypal.com.au/returns/

All payments made on the Brand House Direct website are processed by PayPal.  You do not need to pay with a PayPal account to be eligible for the PayPal return postage promotion. Please refer to the following for further information: https://www.paypal.com.au/returns/

Our commitment to you :)

Brand House Direct offer a ‘no hassles’ return policy. Buying shoes, clothing and accessories online can offer savings and convenience, however we understand that it doesn’t give you the opportunity to try things on and ensure that the products fit or suit your requirements. Brand House Direct offer you the opportunity to return the items you purchased in original and unused condition within 30 days of purchase.

How do I return item(s)?

If you require to return your item(s), please contact us via the following contact form: click here and we will email you back return instructions.
In the event that you receive an item and you decide you no longer want it or you have purchased the wrong size you may post the item back to us. Once returned you have the following options:

Customers in Australia:

  1. Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at our cost. If the value of your exchange is more you will be required to pay the difference, if less you will be issued with store credit.
  2. Refund: If you elect this option you will be refunded the item cost (which does not include the shipping paid) E.g. Item costs $139.95 + $11.95 shipping, you will be refunded $139.95. Please note if you have used a coupon code for your purchase and are returning an item to us for a refund, we will be refunding you the item cost less coupon discounted amount less postage.

Customers outside of Australia:

  1. Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at our cost. If the value of your exchange is more you will be required to pay the difference, if less you will be issued with store credit.
  2. Refund: If you elect this option you will be refunded the item cost (which does not include the shipping paid) E.g. Item costs $139.95 shipping costs $30, total initially paid = $169.95. You will be refunded $ 139.95. Please note if you have used a coupon code for your purchase and are returning an item to us for a refund, we will be refunding you the item cost less coupon discounted amount less postage.

Any item returned back to us must be sent back in THE SAME condition as received, items must be sent back unworn included all original box, packaging, tags etc. Failure to do so may result in a return/refund not being granted. Items must be returned to us no later than 30 days after the original purchase date. Items must be sent back via a traceable postage product, we do not take responsibility for items lost in transit.If you elect to exchange your product the exchange will be sent in a timely manner. Shipping times will vary depending on the item you choose.

If after you have received your 1st exchange item, and wish to return this item to us, we can offer you an exchange or store credit of item cost for your purchase. We can offer a customer up to 1 exchange per transaction where we will offer complimentary return shipping to you. If you require more than 1 exchange per transaction, we will require you to pay the shipping costs. 

**PLEASE NOTE: Brand House Direct may on occasion, run special promotional and/or flash sales. For these sales, we are happy to accept returns in accordance with Australian consumer law. We will not be accepting returns for these particular promotions due to change of mind or wanting to exchange the size and/or style. Brand House Direct will state these terms and conditions during the applicable sales.

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