Frequently Asked Questions

BHD is committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website: Contact Us

Please refer to the product listing on the website for the specific handling times for the item(s) you have ordered. Once we have shipped your item, we will email you the tracking number. For Australian customers, you can track your parcel here:

Currently we do not offer local pickup or fitting.

We sure do! International Customers will have their items shipped from our Melbourne warehouse and the delivery times can take approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

You can pay for your order using a credit card or debit card, PayPal, Afterpay, Zip Pay, Shop Pay, Apple Pay or Google Pay.

PayPal is one of Australia’s most secure and trusted payment methods offering our customers the reassurance of safe shopping.

Please check our Returns page for full information. Please use the following link:

You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.

We will process your exchange within 7 business days of receiving your return.

Any item returned back to us must be sent back in THE SAME condition as received, unworn with all original tags and packaging such as shoebox. To us, the shoebox is just as important as the shoes themselves, as the item returned must be fit for sale again. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.

Please refer to the returns form inside your parcel that we sent you which contains all the return instructions. If you are having trouble locating your returns forms inside the parcel, please email us at so we can email you a copy.

Contact Us

Great Brands

With one of Australia’s largest selections of shoes, apparel and accessories, including more than five thousand products from over 100 suppliers, Brand House Direct helps people find the perfect product.

Great Prices

Our buying team is constantly scouring the globe to find our customers great deals on some of the worlds biggest brands, allowing us to offer extremely competitive pricing on our huge range of products.

Superior Service

Customer service is our number one priority so if you have any issues at all please contact us straight away, our friendly staff are available from 10am to 5:30pm AEST Monday to Friday and always happy to help.