Frequently Asked Questions
BHD is committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website: Contact Us
Please refer to the product listing on the website for the specific handling times for the item(s) you have ordered. Once we have shipped your item, we will email you the tracking number. For Australian customers, you can track your parcel here: http://auspost.com.au/track/
If you are unsure what size you need the best thing to do is grab a similar item, preferably in the same brand and check the item to estimate your size. We have included size conversion charts on each product page to give you a guide as to what size you may need in different metrics. If you do purchase the wrong size you can always return your item as per our returns policy, for full details see: Returns Policy
Currently we do not offer local pickup or fitting.
We sure do! International Customers will have their items shipped from our Melbourne warehouse and the delivery times can take approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.
You can pay for your order using a PayPal account or a credit card or debit card. PayPal is one of Australia’s most secure and trusted payment methods offering our customers the reassurance of safe shopping.
Please check our Returns page for full information. Please use the following link: https://www.brandhousedirect.com.au/pages/returns-policy-2
You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.
We will process your exchange within 7 business days of receiving your return.
Any item returned back to us must be sent back in THE SAME condition as received, unworn with all original tags and packaging such as shoebox. To us, the shoebox is just as important as the shoes themselves, as the item returned must be fit for sale again. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.
Please refer to the returns form inside your parcel that we sent you which contains all the return instructions. If you are having trouble locating your returns forms inside the parcel, please email us at firstname.lastname@example.org so we can email you a copy.
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