We're continuing to ship orders as usual and we thank our customers for their continued support
Good news! PayPal is offering subsidized return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit: https://www.paypal.com.au/returns/
Brand House Direct offer a ‘no hassles’ return policy. Buying shoes, clothing and accessories online can offer savings and convenience, however we understand that it doesn’t give you the opportunity to try things on and ensure that the products fit or suit your requirements. Whether you paid for your order using a Paypal account, credit or debit card or using Zip Pay or Afterpay, Brand House Direct offer you the opportunity to return the items you purchased in original and unused condition within 30 days of purchase.
If you require to return your item, please contact us via the contact form on the website: click here and we will email you back return instructions.
In the event that you receive an item and you decide you no longer want it or you have purchased the wrong size you may post the item back to us at your own cost. Once returned you have the following options:
Customers in Australia:
Customers outside of Australia:
Any item returned back to us must be sent back in THE SAME condition as received, items must sent be sent back unworn included all original box, packaging, tags etc. Failure to do so may result in a return/refund not being granted. Items must be returned to us no later than 30 days after the original purchase date. Items must be sent back via a traceable postage product, we do not take responsibility for items lost in transit. If you elect to exchange your product the exchange will be sent in a timely manner. Shipping times will vary depending on the item you choose.
If after you have received your 1st exchange item, and wish to return this item to us, we can offer you an exchange or store credit of item cost for your purchase. We can offer a customer up to 1 exchange per transaction where we will offer complimentary return shipping to you. If you require more than 1 exchange per transaction, we will require you to pay the shipping costs.
Brand House Direct offer fast and traceable shipping worldwide for all orders!
All our items are shipped within Australia via Australia Post or Couriers Please, this includes online tracking for your piece of mind. Once your item has been sent you will receive an email with your tracking number.
Brand House Direct is 100% Australian owned. Located in Melbourne, we specialize in shoes (including sneakers, sports, dress and casual footwear), clothing, bags and accessories.
We sell some of the biggest brands you know and love such as Adidas, ASICS, Bon Bons, Brooks, Caterpillar, Clarks, Diesel, Donna Velenta, Dunlop, Everlast, Harrison, Hush Puppies, Julius Marlow, Lacoste, Merrell, Naturalizer, New Balance, Nike, Orizonte, Puma, Reebok, ROC, Saucony, Skechers, Slazenger & VANS.
Shop online at Brand House Direct, one of Australia’s leading online shopping stores for all the best womens, mens & kids branded merchandise.
All of our products are 100% authentic. No longer do you have to be concerned about the following matters when shopping online with an overseas seller:
Shopping with Brand House Direct solves all these problems. Brand House Direct offer: